Family Organizing policies - A few things you should know:

 

Consultation: After you schedule your free consultation, we will discuss any pain points you’re facing and I’ll tell you if I can help. If I can, I will suggest a package that I think will be the best for you needs. You can decide if you’d like to move forward and we will schedule the sessions and make a plan to get started.

 

Sessions: Both in person and virtual sessions are available. They are typically 2 hours in length depending on abilities and needs. My goal is to provide real changes to your situation so we will work over longer periods of time (a month or more).

 

My current availability: I have 2 sessions available daily (depending on schedules) at 10am and 1pm. I have an active family and my kids are needy right now so I do not currently have evening or weekend sessions.

 

Payments: Due in full 7 days before our first scheduled session. If more than 2 weeks before first scheduled session, a deposit of $50 will be required to hold your scheduled sessions. You will be invoiced at the time of agreement. If you cancel sessions remaining in your package, you will not receive a refund, but you have 1 year from the start date to use them. I ask that you do not share your cost of my services with others.

 

Payment types accepted: I accept payment by credit card, cash, check, or Venmo. Checks should be made payable to Christina Miltz.

 

Refunds: No refunds are given to any money paid. The hours purchased are good for 1 year and can be used for both in person and virtual services I offer.

 

Travel: I will travel free of charge up to 30 minutes or 20 miles (whichever is the shortest).

 

Fees: Client will pay any tolls, and beyond the time/mileage will be charged $0.50/minute.

 

Cancellations:

• I ask for a 24-hour notice to reschedule our session. I understand that life happens (it happens to me, too), but my schedule is very full and I can give your session to another valued client if enough notice is given.

• Less than 12 hour cancellation/no-show: The client will be charged for 1 hour of the hours booked, deducted from an existing package. 

• Our sessions are 2 hours in length unless otherwise specified. If you choose to end our session early (without advanced notice), the full 2-hour session will be deducted.

• Family Organizing, LLC has the right to waive any fees.

 

Pictures: I will not be taking pictures of your space to share in my marketing. I will however, sometimes take pictures to help us with a project for object placement, and as a reference to show how the space looked when we started. Pictures are to be used for our purposes only.

 

Working with minors: I frequently work with children with the parent’s permission. The parent must be home when working together. I treat the children’s confidentiality the same as I would anyone else’s.

 

Shopping and research time: I do not shop for clients, but will make product recommendations to fit individual needs. The client will be the one to purchase any products desired. I will spend up to 30 minutes outside of our session for research to help clients, and will charge half of the hourly rate beyond the 30 minutes.

 

Safety: Please remove any firearms, or keep them in a safe location out of the area we are working prior to our session. If at any time I feel my safety or yours is a concern I reserve the right to end the session early, and/or cancel future sessions if the issue is not resolved. Items of great value may be asked to be handled only by the client only.

 

I am not a psychotherapist or physician, and not trained in diagnosing psychological or medical conditions. If any issues come up that should be handled by a licensed therapist or physician, I can make recommendations for appropriate professionals.

 

Please know the work we do can be tailored specifically for individuals with brain-based challenges like ADHD, depression, anxiety, PTSD, TBI, physical limitations, aging, and bipolar, etc. to best suit the needs of my clients. It is possible to work with your counselor during our sessions as well.

 

Donations: At the end of our session, I can take any donations you’d like to get rid of and bring them to the places I feel are applicable. I will also help arrange for donation pick-ups at the client’s home when necessary. I bring donations to the Bargain Box, Children’s Advocacy Center, Twin Cities Pavilion, Waterfront, Niceville public library, and local schools, just to name a few.  

 

Client satisfaction: Everyone’s experience will be different and I strive to achieve the goals of my clients. Because everyone works at a different pace, client satisfaction will be achieved at different times.

 

Other Vendor Services: Sometimes it may be necessary to work with other services such as junk haulers, movers, handy man, etc. I can make recommendations for my clients, but the client will be the one setting up the services and handling payment. Family Organizing, LLC is not held responsible for any damages other vendors may incur.

 

Working Relationships (NAPO code of ethics)

• I will serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.

• I will offer services in those areas in which I am qualified and will accurately represent those qualifications in both verbal and written communications.

• When unable or unqualified to fulfill requests for services, I will make every effort to recommend the services of other qualified professional organizers, productivity consultants and/or other qualified professionals.

• I will advertise my services in an honest manner and will represent the organizing and productivity profession accurately.

 

Confidentiality

• I will keep confidential all client information, both business and personal, including that which may be revealed by other professional organizers and productivity consultants.

• I will use proprietary client information only with the client's permission.

• I will keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.